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金海马退货流程是什么样的？

金海马退货流程是什么样的？

浏览：52次 | 提问时间： 07-30 10:29

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4个答案

念心 07-30 10:30

质量问题退换货退换货条件：1、买家收到货物发现有质量问题或与网站描述不相符。2、退换货申请应在签收货物后的7天内完成（如有明确签收时间的，以该签收时间后的168小时为7天；如签收时间仅有日期的，以该日后的第二天零时为起算时间，满168小时为7天）。3、质量问题商家邮寄费用与买家退换货寄回商品的邮费由商家承担。4、需买家拍摄照片于商家，经商家鉴定后方可办理退换货。5、退换货时需包装好，附件、赠品、赠券等完好。退换货流程：1、退换货请先与客服人员联系，将产品存在问题的地方拍摄照片传至客服人员，如无联系恕不能办理退换货。2、客服人员传至售后部门进行鉴定。3、如鉴定确实有质量问题买家可以联系物流将货返回，如果物流可以上门提货本站将联系物流上门提货。4、返货时请正确填写本站收货地址及收货人*。5、货物返回到本站收货地址后本站相关人员进行货物验收。非质量问题退换货退换货条件：1、退换货申请应在签收货物后的7天内完成（如有明确签收时间的，以该签收时间后的168小时为7天；如签收时间仅有日期的，以该日后的第二天零时为起算时间，满168小时为7天）。2、商品外观、外包装、附件、赠品、赠券等完好，未进行商品使用不影响商家二次销售。3、非商家责任退换货，商家邮寄费用与买家退换货寄回商品的邮费和物流风险由买家承担。退换货流程：1、退换货请先与客服人员联系，客服人员接到*会及时处理，如无联系恕不能办理退换货。2、货物在物流点，可使用原物流返货。3、货物已经提回家，买家可以自己选择物流将货物返货，也可以使用原发货物流将货物返回。如物流可以上门提货则可以选择物流上门提货，如物流不提供上门提货服务则需要客人将货物送至物流点进行返货。4、返货时请正确填写本站收货地址及收货人*。5、货物返回到本站收货地址后本站相关人员进行货物验收，如货物完整无损坏将在1-3个工作日内办理退款。如货物有损坏或少件本站相关人员将现场拍照，并将照片传给买家。对于货物损坏或少件问题责任将由买家承担。轻微现象可维修本站将进行返厂维修，费用由买家承担，严重不可维修现象买家将承担全部费用。

栀晗 07-30 10:38

不好办理，虽然没发货但是按程序他们可以拿打包质检过的理由来推脱。。。如果你和他们有约定什么时候发货，他们没做到的话就可以办理，因为是他们没做到，其实我觉得网络买东西存在优缺点，缺点是物流损坏还有卖家的信誉问题，这些你应该早看看评价的，这是必须的，也是必要的

黑蕾丝Noprnc 07-30 10:46

退换货流程：1、退换货请先与客服人员联系，将产品存在问题的地方拍摄照片传至客服人员，如无联系恕不能办理退换货。2、客服人员传至售后部门进行鉴定。3、如鉴定确实有质量问题买家可以联系物流将货返回，如果物流可以上门提货本站将联系物流上门提货。4、返货时请正确填写本站收货地址及收货人*。5、货物返回到本站收货地址后本站相关人员进行货物验收。

忘了笑 07-30 10:55

联系客服核实是否可退款事宜；确定退款后，一般是款项原路返回，请顾客提供支付宝账号或者银行开户名、账号以及开户行名称等*；本公司财务部门*作退款，一般收到退款单3个工作日内将进行退款*作，请确保您提供的退款*正确无误。

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